Data Protection

Last updated: December 2024

How We Protect Your Data

Your financial data is sensitive, and we take its protection seriously. Here's how we keep your information safe.

1. Encryption

We use industry-standard encryption to protect your data:

  • In Transit: All data transmitted between your device and our servers uses TLS 1.3 encryption
  • At Rest: Your stored data is encrypted using AES-256 encryption
  • WhatsApp Messages: End-to-end encrypted by WhatsApp's protocol

2. Infrastructure Security

Our infrastructure is designed with security as a priority:

  • Hosted on secure, SOC 2 compliant cloud infrastructure
  • Regular security audits and penetration testing
  • Automated threat detection and monitoring
  • Redundant backups with geographic distribution
  • DDoS protection and Web Application Firewall (WAF)

3. Compliance

We adhere to international data protection standards:

GDPR

Compliant with EU General Data Protection Regulation for European users

CCPA

Compliant with California Consumer Privacy Act for US users

4. Access Controls

We strictly limit who can access your data:

  • Only authorized personnel can access user data
  • All access is logged and audited
  • Multi-factor authentication required for all staff
  • Regular access reviews and privilege audits

5. Data Retention & Deletion

You have control over your data:

  • Active Accounts: Data is retained as long as your account is active
  • Account Deletion: When you delete your account, all personal data is permanently removed within 30 days
  • Export: You can export all your data at any time from Settings
  • Inactive Accounts: Accounts inactive for 2+ years may be deleted after notification

6. Incident Response

In the unlikely event of a security incident:

  • We have a dedicated incident response team
  • Users will be notified within 72 hours of any breach affecting their data
  • We work with security experts to investigate and remediate
  • Post-incident reviews ensure continuous improvement

7. Questions or Concerns?

If you have any questions about how we protect your data, please contact us:

Email: feed@maxefeed.com

Phone: +1 512 775 2060

Address: 5900 Balcones Drive 7274, Austin, TX 78731